Business Office Manager

The Business Office Manager is responsible for overseeing the daily administrative and financial operations of the assisted living community. This position manages resident billing, accounts receivable, payroll support, human resources administration, vendor relations, record maintenance, and regulatory documentation while providing excellent customer service to residents, families, and staff.

Financial Management

• Manage resident billing and monthly statements.

• Process accounts receivable and collections..

• Coordinate invoice processing

Human Resources & Payroll

• Maintain employee personnel files.

• Coordinate onboarding and new hire paperwork.

• Support employee benefits administration.

• Process payroll submissions and corrections.

• Track employee licenses, certifications, and required training.

• Assist with recruitment and orientation activities.

Administrative Operations

• Manage office supplies and purchasing.

• Answer phones and greet visitors professionally.

• Coordinate meetings and maintain calendars.

• Support department managers with administrative needs.

Compliance & Regulatory Support

• Maintain records in accordance with Ohio assisted living regulations.

• Assist with audits, surveys, and inspections.

• Ensure HIPAA compliance and confidentiality standards.

• Maintain required licenses, permits, and insurance documentation.

Customer Service

• Serve as a primary contact for residents, families, vendors, and staff.

• Foster positive relationships with community stakeholders.

Required

• High school diploma or GED.

• Minimum 2 years of office management, business office, healthcare administration, or accounting experience.

• Strong computer skills,

• Excellent organizational and communication skills.

• Ability to handle confidential information professionally.

Preferred

• Prior experience in assisted living, long-term care, skilled nursing, or healthcare settings.

• Experience with payroll, billing, and accounting software.

• Knowledge of Medicaid, Medicare, and third-party billing processes.

• Financial and billing management

• Accounts receivable and collections

• Payroll administration

• Human resources support

• Time management and multitasking

• Customer service excellence

• Regulatory compliance knowledge

• Attention to detail and accuracy

• Ability to sit, stand, walk, bend, and lift up to 25 pounds occasionally.

• Ability to operate standard office equipment and computer systems.

• Competitive salary

• Health, dental, and vision insurance

• Paid time off

• Holiday pay

• Professional development opportunities

• Supportive team environment