Order Processing Specialist, CSR

Join to apply for the Order Processing Specialist, CSR role at Medical Service Company
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Base pay range: $20.00/hr - $25.00/hr this range is provided by Medical Service Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Competitive Pay
• Advancement Opportunities
• Medical, Dental & Vision Insurance
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&DD insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401(k) (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

• Manage high volume of same day urgent orders.
• Review all inbound documents received.
• Make outbound calls to physician offices and hospitals to request pending documentation necessary for qualification.
• Verify patient demographic information.
• Confirm and validate insurance coverage.
• Review benefits for patients and/or their families.
• Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol.
• Excellent communication skills to interact with customers over the phone and provide support.
• Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken.
• Responsible for meeting personal and team qualitative and quantitative targets.
• Consistently utilize Medical Service Company’s designated tools developed for this position.
• Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA)
• Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals.
• Schedule Deliveries.
• Generate and review medical necessity forms to ensure compliance and enter for billing purposes.
• Strong organizational skills to manage multiple customers’ enquiries and manage tasks simultaneously.
• Perform other duties as assigned.

Education: Graduate of an accredited high school.

• Minimum of 1 year of progressively responsible customer service experience preferred.
• Customer oriented with excellent oral and written communication skills.
• Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)
• Ability to organize and coordinate multiple tasks.
• Build sustainable relationships and engage customers by taking the extra mile.
• Self Starter
• Works well independently

Entry level

Full-time

Other

Hospitals and Health Care

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