Administrative Assistant

Go back Northumbria Healthcare NHS Foundation Trust

The closing date is 18 March 2026

I have a reception post available for 3 days a week at Victoria Therapy Centre, North Shields, Monday - Wednesday.

The post may have to provide relief reception cover to other sites. Travel costs will be paid, miles paid will be journey taken minus mileage from home to base.

Working hours will be 8.30am to 4.30pm with 30 minutes for lunch.

Candidates must have access to a vehicle to travel between sites and have a valid UK driving licence for that vehicle.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

• Provide first contact for patients and contractors directing them where to go.
• Taking and dealing with queries over the phone, including redirecting calls to team members on site.
• Managing appointment systems for Podiatry and District Nursing.
• Updating appointment systems for Podiatry and District Nursing.
• Order Stationery and other items for the trust.
• Support Estates department in the running of the building.
• Ringing Taxi's for patient which patient will pay for.
• Issue hearing aid batteries.
• Supporting other members of the trust as required.
• Locking and unlocking of some trust sites.
• Maintain photocopier and log repair calls where required.
• Updating records relating to the site(s) on various systems.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

Do you want to work in one of the best performing NHS organisations in England?

Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true?

Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

• Provide first contact for patients and contractors directing them where to go.
• Taking and dealing with queries over the phone, including redirecting calls to team members on site.
• Managing appointment systems for Podiatry and District Nursing.
• Updating appointment systems for Podiatry and District Nursing.
• Order Stationery and other items for the trust.
• Support Estates department in the running of the building.
• Ringing Taxi's for patient which patient will pay for.
• Issue hearing aid batteries.
• Supporting other members of the trust as required.
• Locking and unlocking of some trust sites.
• Maintain photocopier and log repair calls where required.
• Updating records relating to the site(s) on various systems.

• Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
• Additional qualifications in Word Processing or Spreadsheets
• RSA || Typing or text or word

• Ability to use a range of office equipment i.e. Photocopier
• Good Standard of General Education
• Telephone duties in an office environment.
• Operating a PC using Microsoft Office programmes and email packages.
• Experience of desk top publishing
• Using electronic diary

• Key board skills and office experience
• Good organisational skills
• Numeracy
• Ability to work within a clear policy of confidentiality
• Ability to prioritise
• Must be able to demonstrate the English language proficiency level required for this post
• Holds current driving license and has access to vehicle during the working day

• It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northumbria Healthcare NHS Foundation Trust