Project Manager, Operations Manager

Work with a global leader in life safety and asset protection solutions

Headquartered in the USA and UK, with international offices, Oseco Elfab designs and manufactures pressure relief solutions including innovative rupture discs, explosion vents and burst sensors that protect people, plant and the environment in nearly every industry around the world.

Function:
Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type:
Full time

Location:

North Shields, Tyne and Wear

We’re committed to bringing passion and customer focus to the business.

The Project Manager is responsible for leading the successful delivery of major customer-facing capital projects, with particular emphasis on EPC‑led, engineered‑to‑order project requirements. The role acts as the central point of coordination between Oseco Elfab’s internal teams and the customer’s project organisation, ensuring that project scope, schedule, deliverables, communication, risk, documentation and commercial commitments are effectively managed from order acceptance through to shipment, handover and project close‑out.

The primary focus of this role is to ensure that major customer projects move seamlessly through Commercial, Engineering, Quality, Supply Chain, Manufacturing, Planning, Logistics and Finance, while maintaining clear and professional communication with customer project teams, EPC contractors, inspectors and other external stakeholders. The Project Manager will provide project visibility, drive accountability, identify and escalates risks, and ensure that customer expectations are managed with discipline, urgency and transparency.

In addition to major customer‑facing capital projects, the Project Manager may also support general business project management activities, including capital machinery projects, process improvement projects and new product development projects where structured project planning, cross‑functional coordination and stakeholder communication are required.

In addition to the outlined responsibilities, all employees are expected to consistently uphold and embody our company’s core values and behaviours in their daily work, fostering a culture of integrity, collaboration and excellence.

Key

Job Responsibilities:

• Lead customer‑facing major project execution from order acceptance through to delivery, documentation completion, shipment and project close‑out.
• Act as the primary project interface between Oseco Elfab and the customer’s project team, including EPC contractors, end‑user representatives, inspectors and appointed third‑party stakeholders.
• Translate customer project requirements into clear internal actions, deliverables, schedules, responsibilities and communication plans.
• Develop and maintain project plans, milestone schedules, action trackers, risk registers, communication records and project status reports.
• Coordinate internal project activities across Commercial, Engineering, Quality, Supply Chain, Manufacturing, Planning, Logistics and Finance.
• Ensure technical, quality, documentation, inspection, certification, testing, packaging, shipping and commercial requirements are understood and delivered.
• Monitor project progress against customer milestones, contractual commitments, internal delivery dates and agreed project deliverables.
• Identify project risks, constraints and bottlenecks early, ensuring mitigation actions are agreed, owned, tracked and escalated where required.
• Manage customer‑facing project changes, including scope clarification, schedule impacts, documentation changes, inspection changes and commercial variation requests.
• Support structured project reviews, customer progress meetings, internal project meetings and formal project close‑out reviews.

• Drive alignment between internal functions to ensure customer project requirements are delivered in a coordinated and controlled manner.
• Work closely with Commercial and Sales teams to ensure customer commitments, contractual requirements and project expectations are clearly understood.
• Coordinate Engineering deliverables, technical clarification…