Patient Care Advisor

Northumbria Healthcare NHS Foundation Trust Patient Care Advisor

The closing date is 12 July 2026

An exciting opportunity has arisen for a patient care advisor to join the Contact Centre team who provide patient booking and administrative services and act as the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.

We are looking for a highly motivated, enthusiastic and conscientious individual to work within the team who can deliver an efficient and accurate booking service for our patients.

This is a unique and interesting administrative role in which you will ensure patient referrals, outpatient appointments and surgery are booked in accordance with the trust's patient pathways and standards.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

The post holder will be expected to act as the first point of call for every interaction between the Trust and patients for the booking of outpatient and surgical services in an informed manner, ensuring patients are given accessible information, choice and are provided with elective services according to NHS plan access targets.

This post is a variable role which consists of a significant amount of telephone calls internally and externally to the Trust and administrative duties.

• To liaise closely with patients and staff involved in the patients care in a variety of inbound and outbound formats (including telephone, email and in-person) and provide NHS services to provide excellence in patient care.
• Process patient appointments, referrals and surgery using a variety of trust systems in line with NHS patient access standards.
• Communicate regularly with patients by phone offering choice when booking patient appointments, dealing with queries from patients will can include challenging behaviour.
• Demonstrate an understanding of issues relating to confidentiality and when dealing with sensitive situations.
• Desire to develop both the service and yourself and to make the service known as the best as it grows and becomes more widely used.

• 5 GCSEs grade 4-9 or equivalent
• Level 3 qualification or equivalent experience
• ECDL

• Extensive administration and / or customer service experience gained within a healthcare environment in order to hold a good understanding of the role of the contact centre and general clinical and administrative processes in the NHS.

• Able to work flexible hours.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northumbria Healthcare NHS Foundation Trust

£25,760 to £27,476 a year pro rata per annum