IT Support Technician; 2nd​/3rd Line

IT Support Technician (2nd/3rd Line)

Baltic Recruitment are delighted to be continuing our partnership with Oseco Elfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high‑hazard industrial environments to assist with their search for a IT Support Technician (2nd/3rd Line).

Engineering & Technical

ABIST_

Pension, Healthcare, Bonus

Pension, Healthcare, Bonus

Permanent

North Shields , Tyne and Wear

• You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization.
• In this role, you will take a hands‑on approach to providing technical support for client‑side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers.
• By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape.
• This role includes a combination of higher‑level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day‑to‑day IT functions.
• You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.

• Provide Tier II / Tier III technical support across multiple departments.
• Perform both basic Tier I and more advanced troubleshooting to resolve IT‑related issues.
• Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
• Handle desktop, server, wireless, and network‑related issues, ensuring system uptime and performance.
• Assist in imaging and deployment of desktops, laptops, and other devices.
• Collaborate with cross‑functional teams to ensure seamless IT operations and user satisfaction.
• Create and maintain documentation for IT procedures and systems.
• Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
• Train junior staff on IT processes and tools as needed.
• Manage incidents, service requests, and changes using the company’s helpdesk system.

• Proven experience in a Tier II or Tier III support role.
• Strong knowledge of Active Directory, including domain trusts and group policies.
• Proficiency with network troubleshooting and administration, including wireless technologies.
• Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
• Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
• Proficiency in managing and supporting Microsoft technologies, including SharePoint.
• Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
• Familiarity with VMware virtualization.
• Excellent communication and problem‑solving skills.

• Competitive salary on offer, depending on level of experience.
• 37.5 hours per week, Monday-Friday.
• Company pension scheme.
• Private health care.
• Life assurance.
• Quarterly bonus scheme potential.
• Additional benefits.

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