Hard Services Manager

Nigel Wright are working with a client to recruit an experienced Interim Service Delivery Manager (Hard Services) to lead engineering and estates maintenance operations across a complex, multi-site environment.

This role will suit a technically strong professional who can ensure safe, compliant, and high‑performing building services while supporting ongoing operational delivery and improvement initiatives.

Regular travel will be required across sites in Forest Hall, Killingworth, and North Shields.

• Lead all mechanical, electrical, and building fabric maintenance activities
• Oversee planned preventive maintenance (PPM), reactive works, and lifecycle programmes
• Ensure systems such as HVAC, electrical, water, fire safety, and lifts operate effectively

• Ensure full compliance with statutory and regulatory requirements
• Maintain accurate compliance records, asset data, and audit trails
• Act as Authorised Person where required (e.g. electrical, mechanical, pressure systems)
• Manage specialist contractors and supply chain performance
• Monitor KPIs, SLAs, and service delivery standards
• Review RAMS and ensure safe systems of work

• Lead, motivate, and develop in-house engineering teams
• Plan and prioritise workloads to maximise efficiency
• Promote a culture of safety and continuous improvement
• Support budget management across maintenance and projects
• Monitor spend and support forecasting

• Support delivery of engineering projects and estate improvements
• Provide technical input on design and engineering standards
• Contribute to sustainability and energy efficiency initiatives

• Engage with internal stakeholders and external partners
• Communicate clearly on works, risks, and service impacts
• Support incident response and business continuity

• Strong Mechanical, Electrical, or Building Services Engineering background
• Health & Safety qualification (IOSH/NEBOSH preferred)
• Authorised Person status advantageous

• Significant experience managing hard FM in a multi‑site environment
• Proven track record managing maintenance teams and contractors
• Strong understanding of statutory compliance and technical standards

• Strong leadership and people management capability
• Excellent technical knowledge of building services systems
• Commercial awareness and contract management experience
• Organised, analytical, and solution‑focused

• Enhanced DBS check is essential
• Participation in an on‑call rota may be required
• Occasional evening/weekend work may be necessary

If you are an experienced Hard Services professional available for an interim assignment and looking to make an immediate impact, please get in touch via Nigel Wright.