Housing Support Worker Way Date Listed

Contract Type: Full-time, Permanent (37.5 hours per week)

Location: North Tyneside

We are seeking a dedicated and compassionate individual to join our Housing team as a Support Worker located at YMCA North Tyneside, Church Way, North Shields. If you are passionate about helping young and vulnerable people thrive, we encourage you to apply!

• Do you have experience working with vulnerable people in a housing, social care, youth work, or community setting (or valuable lived experience)?
• Do you want to work in a trauma-informed, strengths-based manner that treats residents with dignity, respect, and compassion?
• Do you have a passion for working within an organization committed to inspiring positive change and helping individuals thrive in their community?

If you answered yes, we want to hear from you!

As a Support Worker
, you will work as part of a dedicated team to provide high-quality housing and support services to vulnerable young people and adults, enabling them to develop the skills, confidence, and resilience needed to live independently.

Your main responsibilities include:

• Support and Key Work: Delivering tailored support to assist residents with practical independent living skills (like budgeting, cooking, and personal care) and helping them access health, education, and employment opportunities.
• Safeguarding &
  
  Risk Management:
  
  Promoting the safety and welfare of residents, identifying safeguarding concerns, and contributing to support and safety plans.
• Housing Management: Helping residents understand their tenancy rights and responsibilities, assisting with rent collection/arrears prevention, and reporting maintenance issues.
• Multi-Agency
  
  Collaboration:
  
  Working closely with Social Workers, Health Professionals, Mental Health Services, and other partner agencies to achieve positive outcomes.

To be successful in this rewarding role, it is essential that you have:

• Relevant
  
  Experience:
  
  Experience working with vulnerable people or relevant life/lived experience that enables you to empathise with and support young people and adults.
• Key Knowledge: A strong understanding of safeguarding children and adults, confidentiality, and professional boundaries.
• Interpersonal
  
  Skills:
  
  The ability to build positive relationships, remain calm under pressure, and confidently deliver group sessions that promote learning and independence.
• Flexibility: A willingness to work a rota pattern falling between the hours of 8am to 9pm, including some evenings, weekends, and bank holidays

Desirable criteria include a Level 2 qualification in Housing, Health and Social Care, or Youth Work, as well as knowledge of the Supported Accommodation (England) Regulations 2023 and trauma-informed practice.

If you feel this is the perfect opportunity to make a positive impact and you bring the compassion and skills we’re looking for, please to apply and start your journey with YMCA North Tyneside!

For more detailed information regarding our commitment to
Safeguarding
,
Equal Opportunities
, and the
Recruitment of Ex-Offenders
, please follow the link below.