Teller, Customer Service​/HelpDesk

Citizens Teller – Citizens

Description Starting Salary: $19 / hour and up

As a Citizens Teller
, you will make a meaningful difference for our customers and the branch team. You’ll greet customers in our lobbies, demonstrate how to use our mobile app or ATMs to complete simple transactions, and provide personalized advice to help them achieve their financial goals. Your knowledge of Citizens products will educate customers and allow you to respond effectively to questions and concerns.

All financial policies and procedures, including proper cash handling and state/local regulations, will be followed.

What You'll Get

• Meaningful work & relationships – Help customers with important financial decisions such as building a business, buying a house, paying for school, or realizing long‑term goals.
• Commitment to community – 4 paid hours annually for volunteering, separate from regular PTO, and donations to eligible 501(c)(3) organizations matched up to $1,000 per year.
• Career opportunities, reward, and upskilling – Promotions and growth through training, coaching, and career‑planning resources.
• Exceptional benefits – Comprehensive health care (medical, dental, vision), 401K with corporate match, tuition assistance, mental health and wellbeing programs, student‑loan refinancing discounts, and more.

Required Qualifications

• High School diploma or GED
• Minimum 6 months experience processing cash and/or digital transactions
• Minimum 1 year of demonstrated customer experience, including product recommendations and referrals
• Strong listening and communication skills
• Ability to ask questions, identify needs, and develop long‑term customer relationships
• Problem‑solving skills and ability to provide solutions to customer issues
• Customer‑centric focus to deliver exceptional service
• Comfortable using digital technology to support business goals
• Availability to work branch hours, including weekends and evenings
• Qualified candidates will complete a video interview assessment within 7 days of the link receipt.

Preferred Skills/Experience

• 1 year of experience processing cash and/or digital transactions
• Motivates others through collaboration
• Process‑oriented, energetic, detail‑oriented, and able to multitask effectively

Hours & Work Schedule

• Hours per week: 30
• Work schedule varies with branch needs, may include weekends and evenings

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants without regard to any protected class. Employment decisions are based solely on merit, qualifications, performance, and capability.

Why Work for Us

Citizens offers a customer‑centric culture built around helping customers and giving back to local communities. Join a supportive, collaborative workforce that provides training and tools to accelerate your potential and maximize career growth.