Member Services Representative

Join to apply for the Member Services Representative role at Core Development & Management

Core Development & Management provided pay range.

$16.00/hr – $17.00/hr

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, we strive to create an environment where greatness can be achieved by empowering all to improve. We create a positive community for all, empower opportunities for success, respect all regardless of background or experience, and strive for excellence in all we do.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands‑on training.

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when necessary, elevate them to the Club Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing updates, cancellations, collection of unpaid balances, and membership transfers.
• Achieve or exceed individual sales goals, and contribute to club monthly and yearly goals.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions accurately and drive sales goals.
• Perform regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities, including communal spaces and assigned areas.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free following the routine cleaning schedule.
• Regularly walk all club areas to quickly fix safety or policy issues and address cleanliness concerns.
• Address maintenance and facility concerns promptly, such as broken or missing equipment.

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Learning & Growth
• Drives Continuous Improvement
• Champions CORE values

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club to accomplish tasks during shifts.
• Continual communication in person or on the phone to exchange information during shifts.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shifts.
• Frequent cleaning and sanitizing of equipment and facilities.
• Move in different positions, including bending and twisting, to accomplish tasks.

• Medical, Dental, and Vision Insurance
• Vacation / Sick Time / Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Employee perks and discounts
• Note:
  
  Certain benefits listed above are for full‑time employees only.

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance history
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks

Entry level

Part‑time

Other

Wellness and Fitness Services