Service Retention Executive

Lloyd Motor Group have a new and exciting opportunity for a Service Retention Executive to join our team based at our Lloyd BMW/MINI retailer in North Tyneside. Due to the nature of this role, we are looking for candidates with experience.

Salary: £27,000 with OTE of £30,960
Hours: 08:30 - 17:30

• Utilise iLloyd and Dealer Management / manufacturer systems to contact customers due for service, MOT or vehicle updates, checking EVHC system for any outstanding deferred work for follow up / clear down
• Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
• Promote Service Plans and Products to applicable customers and new service customers as a retention tool
• Support the Service Manager and team to meet objectives
• Work with colleagues to actively promote our services and identify business opportunities

• 33 days of annual leave, inclusive of bank holidays
• Cycle to work scheme
• Free flu jabs
• Life Cover
• Internal and manufacturer training

Founded in 1976, Lloyd Motor Group is one of the UK's largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we’ve built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.