Response Hub Coordinator

We are making some changes here within our specialist Social Work Team, with the introduction of an Initial Response Hub to ensure we enhance the way we respond to our residents and their families / carers.

We support people whose lives are impacted by their mental health or by addictions to stay safe and live as independently as possible. The team works closely with colleagues from Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust and North Tyneside Recovery Partnership (NTRP) to provide a holistic, multi-disciplinary approach to adults experiencing severe and enduring mental health issues and / or those who use substances.

The vision of the team is to work in collaboration with individuals to support them to achieve the best possible outcomes, to promote their safety and well‑being and to empower individuals to be as independent as they possibly can be. There is a strong commitment to working in partnership with residents, carers, professionals and providers, keeping the individual at the centre of the process throughout.

The Initial Response Coordinator is a newly created post. The role involves conducting initial assessments, offering advice and guidance, ensuring timely referrals to appropriate services, coordinating care pathways, collaborating with multidisciplinary teams, stabilising crises, reducing harm and promoting recovery while maintaining a person‑centred and trauma‑informed approach. The post holder will also line‑manage Mental Health Reablement Workers and work collaboratively with a range of professionals, including Social Workers, Housing Officers, Police, and other relevant agencies.

The Initial Response Coordinator will be supported by a Team Manager, Assistant Team Manager, Advanced Practitioner, Social Workers and Mental Health Reablement Workers and would be joining at an exciting time which can make a real difference to how we can offer support.

For an informal conversation regarding the vacancy, please contact Danielle Marley – Assistant Team Manager or Ross McQueen – Advanced Practitioner .

Interviews expect to take place w/c 23.2.2026.

Salary Scale – Grade 8 £ 34,434 – £38,220 pa.

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. It is a place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well‑being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we are crafting a workplace that is built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.

Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.

Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.

In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align…