Domestic Abuse Refuge Night Support Worker

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Reference:
JUL

Expiry date: 17:30, Fri, 24th Jul 2026

Location:

North Tyneside

Benefits:
Maternity Leave 20w fully paid + up to 52w leave total. Paternity Leave 4w paid. Adoption same as Maternity Leave. 25 Days Holiday, +2 Wellbeing Days + your Birthday & Bank Holidays off. Pension, Life Cover at X4 Salary & Private Health Insurance

North Tyneside Domestic Abuse Integrated Service is delivered by Changing Lives, providing a coordinated, trauma‑informed, and recovery‑focused response to all those affected by domestic abuse in North Tyneside.

As part of our integrated domestic abuse model, we provide safe and secure refuge accommodation for women and children. Our service includes 14 self‑contained units with 24/7 support available. We work collaboratively with each woman – whether she is single or living with her children – to develop person‑centred safety and support plans, alongside comprehensive risk assessments. This approach ensures that each individual remains central to every stage of the process.

For women with children, our dedicated Family Support Worker provides additional support, offering direct work with both parent and child to identify and address their needs, promote their wellbeing, and help them recover from the impact of domestic abuse.

Our aim is to empower women to rebuild their lives and move on to more permanent, safe and settled housing. We have a dedicated Housing Support Worker and the offer of dedicated resettlement support, including practical assistance and advocacy to support the transition from crisis to independence.

Alongside the refuge, the integrated service model also provides dispersed accommodation for individuals and families who may not be able to access traditional mainstream refuge. Dispersed Support Workers will deliver support equivalent to refuge services, including access to community‑based support and groups.

We operate a 24‑hour helpline that is available to anyone affected by domestic abuse in North Tyneside, as well as to professionals seeking guidance or wishing to make a referral. The helpline acts as a single, co‑ordinated entry point for all referrals, ensuring timely triage, needs‑led assessments, and appropriate allocation across our integrated service. This includes access to dispersed accommodation, short term and assertive outreach, Independent Domestic Violence Advocate (IDVA) support, structured group programmes, and behaviour change interventions.

Through this coordinated approach, we ensure individuals receive the right support, at the right time.

The role of the Night Support Worker ensures the refuge remains safe, welcoming, and supportive environment for women and children during night hours. This includes overseeing new admissions, responding to resident’s need and operating the 24‑hour helpline for anyone affected by domestic abuse in North Tyneside. The helpline is available to people accessing all elements of the Integrated model including those people supported within dispersed accommodation and those supported by IDVA and Outreach Services.

The successful candidate will use a holistic and strength‑based approach to support all individuals; supporting individuals who may have experienced multiple disadvantages and have unmet needs, who require specialist trauma informed and non‑judgmental support. The refuge is run in accordance with the women’s co‑produced Protect and Support Plan and follows Changing Lives Theory of Change;
Being, Becoming, Belonging and Beyond:

• Being - Meeting immediate needs e.g. working closely with the IDVA service, accessing clothing, food bank vouchers, bank accounts, emergency packs, Universal Credit, building relationships.
• Becoming - Helping to manage challenging emotions and overcoming trauma using a range interventions, supporting individuals to access recovery and addiction programmes, building resilience and life‑skills e.g. parenting, budgeting.
• Belonging - Planning for safe, sustainable move‑on accommodation, ensuring longer‑term/informal support networks in place and supporting transition into independent living.
• Beyond - Advocating for individual and community needs with agencies, adapting to change and needs of those we support, empowering futures through collaborative and integrated support.