Data-Entry; Entry Clerk

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At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed to ensure client instructions are followed accurately.

• Processing and filing a variety of paperwork;
• Maintains inventory and orders office supplies;
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
• Responsible for proper and timely follow-up of client enquiries or requests;
• Ensures that work-order write ups are checked and entered accurately and in a timely manner;
• Prepares source data for computer entry by compiling and sorting information and establishing entry priorities;
• Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy;
• Follow up on “On Hold” work orders;
• Assists with editing or creating CPT’s as required;
• Ensures that ALS Group analytical codes and procedures are being followed;
• Maintains communication by referring client inquiries to Supervisor or client service personnel;
• Provides input on quality improvements to the department;
• In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions;
• Identifies internal and external problems when they arise and reports them to Supervisor or Manager;
• Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned by Manager.

• Professional telephone manner;
• Organized, highly motivated and customer focused individual;
• Detail oriented individual with a strong commitment to quality and safety;
• Ability to work independently and/or as part of a team;
• Ability to effectively handle a high volume of work and time critical issues;
• Interpersonal skills along with the ability to exercise diplomacy and tact;
• Familiarity with Web View and StarLIMS;
• Familiarity with ALS Group analytical codes and procedures;
• Intermediate English communication skills both written and verbal;
• Intermediate computer skills including MS Word, Excel, and Outlook.

• Previous experience working within a data entry capacity required;
• Completion of an office administration certificate or diploma preferred;
• Background in Chemistry and/or a related field would be an asset.

• Ability to sit and/or stand for up to 7.5 hours per day;
• Manual dexterity to perform repetitive tasks such as data entry;
• Reaching by extending hand(s) or arm(s) in any direction.

• An estimated hourly pay of $20.97 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs).
• Additional vacation days for years of service.
• Business support for education or training after 9 months with the company.
• Learning & development opportunities (unlimited access to e-learnings and more).

Please note:

Benefits vary based on employee status.

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full…