GMR Dispatch Supervisor & Peak Office Administrator

GMR Dispatch Supervisor & Peak Office Administrator Job Description

Posted Thursday, July 23, 2026 at 7:00 AM

Job Title: Dispatch Supervisor & Peak Office Administrator

Department: Mountain Operations

Reports to: Mountain Operations Duty Manager

Role Status: Full Time – Seasonal - Hourly

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge.

We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

The Peak Office Administrator and Dispatch Supervisor is responsible for running the communication hub of the mountain. This position maintains a strong flow of communication throughout all areas of the mountain, and has a strong attention to detail, while working independently. This position also includes supervising the team of Dispatchers, maintaining office systems and services, organizing office operations and procedures, and providing administrative support to management.

• Interdepartmental correspondence, general office administration, uploading invoices, reviewing and approving supply requisitions, processing expense forms.
• Providing assistance with bookkeeping activities and keeping databases updated
• Creating processes, improving office services, and implementing communication procedures.
• Administrative assistance to the Mountain Operations and Mountain Maintenance Departments.
• Payroll, Hiring and training of the Dispatch Team
• Ensuring inter-departmental communications are relayed in a timely and efficient manner
• Managing a multi-line switchboard and VHF radios
• Coordinating communication and dispatching the proper resources in emergency situations
• Online management of 1
  
  Risk platform
• Collecting and reporting weather data for internal use such as daily mountain reports and external use including Environment Canada, website updates and various media outlets in a timely fashion
• Recording and reporting daily operations including but not limited to; emergency response, operational changes, transport requests, missing persons and maintenance issues.
• Coordinating, logging, and tracking the transport of goods and patients around the mountain
• Customer relations with guests that frequent the office.
• Assisting managers with various office tasks and delegating duties to operations staff
• Maintaining a clean work environment, assisting with cleaning of staff spaces
• Other duties as required

Provides direct supervision to our Dispatch team members.

• Proficient in Microsoft Office, Powerpoint and Excel
• Knowledge of 1
  
  Risk systems preferred.
• Knowledge of mountain operations, geography of mountain, and facilities of the mountain preferred
• Previous multi line switchboard phone & VHF radio experience an asset
• Must possess great communication and organizational skills
• Ability to multitask and work in a fast-paced environment
• Ability to work early mornings, days, evenings, weekends, and some holidays as required

This position is primarily located inside, but does require traveling through winter conditions. Dispatcher is required to work early mornings and late nights.

$22.66/hour to $26.50/hour

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, and rental outlets
• Referral Bonus Program
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends…