Dispatcher Mercedes-Benz BC

Position: Dispatcher Mercedes-Benz  BC
If you are looking to grow your career with an organizationdrivenby excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.

Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview
Mercedes-Benz North Vancouver
is seeking a  Dispatcher  to support the efficient operations of our Service Department. Reporting to the Service Manager, the Dispatcher plays a key role in maximizing workshop utilization by prioritizing and assigning work to technicians based on skill level,availability, and workflow requirements. This role supports overall service performance by coordinating technician capacity, ensuring timely completion ofrepair orders, maintaining communication across the service team, and supporting sublet vendor activity.

The Dispatcher contributes strategically to maintaining productivity, safety, and operational excellence within the shop.

The expected pay for this position is  $62,811.54

Primary Duties and Responsibilities

Prioritize and dispatch repair work to technicians in a fair and efficient manner.

Maintain awareness of overall shop capacity,efficiency, and productivity.

Monitor technician availability and promptly communicate absences or delays to the Shop Foremen, Service Advisors, and Service Management.

Support production goals by coordinating internal repair orders and pre‑delivery inspections.

Ensure internal work is completed in a timelyand organized manner.

Identify and communicate opportunities to enhance workshop productivity and efficiency.

Manage all sublet vendors performing work forthe service department.

Report any actions or infractions that mayimpact shop performance, integrity, or safety to management.

Answer incoming calls related to service inquiries and schedule appointments when required.

Qualifications Required

Strong organizational skills with the ability to manage workflow and prioritize tasks.

Effective communication skills to support coordination between technicians, advisors, and management.

Ability to make fair, balanced, and timely decisions under pressure.

Knowledge of service department operations or automotive processes is an asset.

Strong problem‑solving mindset with the abilityto identify efficiency opportunities.

Ability to work collaboratively in a fast‑paced environment.

Competence with computer systems and scheduling tools.

High level of professionalism and attentiontodetail.

Legally entitled to work in Canada.

About Dilawri
In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program

Job-specific coaching & training programs

Employee wellness & assistance programs

Employee social events

Build your career with a team thatis driven by excellence,integrity and innovation.