Design Operations Manager

Base pay range

CA$/yr - CA$/yr

As the Design Operations Manager, you partner closely with multiple stakeholders throughout the organization to support the evolution and management of product creation processes, with a specific focus on the inputs and outputs of the Product Creative teams (Design, Colour and Advanced Concepts). You continuously help to identify process improvements that maximize efficiency and enable the Product Creative team in achieving business targets.

This role is based in our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.

The Product Creation Operations team optimizes the intersection of product, supporting through cross‑functional teams to improve alignment, communication, and processes around the product. We build a foundation for excellence through reinforcing product strategy with metrics, infrastructure, business processes, best practices, budgeting and reporting.

• Managing all inputs and outputs of the Product Creative team with relation to the Innovation‑to‑Consumer (I2C) Calendar, ensuring daily deliverables and ownership are clear
• Ensuring all I2C deliverables are on time and that any risks or changes are communicated and solutioned with the Product Creation End‑to‑End Process team
• Collaborating with cross‑functional partners to evolve design processes, with emphasis on how the Creative teams plug into the broader end‑to‑end product creation processes
• Collaborating with the Product Creation End‑to‑End Process team to document end‑to‑end processes
• Creating, implementing and standardizing team‑specific and cross‑functional Standard Operating Procedures (SOPs), templates and process maps
• Creating and maintaining visual assets that communicate upcoming project milestones and key deliverables
• Analyzing current business processes and collaborating with users to identify process improvement areas to help maximize efficiency
• Building and recommending new processes, process flows, tools or systems solutions that are aligned with company goals
• Building close relationships with the Design, Colour, and Advanced Concepts teams to support change management initiatives and stakeholder engagement
• Upholding Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing throughout the Arc’teryx supply chain

• Partnering on the evolution, efficiency and improvement of key product creation processes
• Contributing to ongoing projects and changing opportunities to enhance linkage between Design and cross‑functional partners

• You have 5+ years of experience in an operational role (project coordination, product operation, product management, etc.) in a design or apparel industry, with a focus on creative teams
• You have strong leadership and teamwork skills and can facilitate work across multiple internal departments, and effectively collaborate with our global teams
• You have a strong understanding of the active apparel market within the outdoor industry, and are familiar with the key outdoor activities we make products for
• You are highly analytical and have strong organizational skills, with excellent attention to detail
• You have effective and efficient time‑management skills and excellent communication and presentation skills
• You have an excellent understanding of the Go‑To‑Market process
• You are familiar with the apparel design and development process
• You have excellent interpersonal skills and the ability to work with all levels of stakeholders
• You have expert ability to explain, articulate, and document concepts, business processes, systems and business requirements
• You can communicate and collaborate confidently among large and diverse audiences
• You are willing to improve your skills independently in new technologies and solutions
• You are proficient with Adobe, Microsoft Office and Smart Sheets or similar project‑management tools
• You are proactive in identifying root causes of issues, seeking the best solutions, and committing to doing what is right
• You remain highly flexible and adaptable when faced…