Front Desk Client Care Coordinator

Customer Service Full Time North Vancouver, BC $45,000 CAD per year

Love a Fast-Paced Day? Run the Front Desk at Hear at Home

Hear at Home isn’t a quiet clinic where the phone rings once an hour. We’re a boutique hearing clinic with 375+ five-star reviews
, and our front desk plays a big role in keeping that reputation strong.

We’re looking for a Front Desk Customer Care Coordinator who enjoys a busy day, stays organized when things move quickly, and takes pride in creating a polished client experience.

If you like solving problems, helping people, and keeping a schedule running smoothly, keep reading.

This is a high-energy front desk position
. You are the first person clients interact with and the one who helps keep the clinic running smoothly.

You will:

• Answer incoming calls and assist clients with professionalism and warmth
• Welcome clients as they arrive and guide them through check-in
• Manage a busy appointment schedule and adjust when things change
• Process payments and ensure billing details are accurate
• Keep the front desk organized and running efficiently

• Naturally warm and polished You enjoy working with people and make clients feel comfortable right away.
• Highly organized You’re detail-oriented and like keeping systems running smoothly.
• Calm under pressure You can handle phones, clients arriving, and schedule changes without getting flustered.
• Comfortable with technology Strong computer skills are essential. Experience using Mac systems is helpful.
• Healthcare experience Experience in a health or clinic environment is a strong asset.

Schedule Monday to Friday, 9:00 AM to 5:00 PM
. No evenings or weekends.

Salary $45,000 per year.

Benefits Comprehensive health benefits after the probationary period.

Work Environment A beautiful boutique clinic with a small, professional, supportive team.

Meaningful Work Helping people hear better genuinely improves their quality of life.

This is a busy, professional clinic environment
. If you enjoy an active day where things move quickly and clients are always being helped, you’ll likely thrive here.

Please send your resume along with a short note telling us why you’d be a great fit for the front desk at Hear at Home
.