Customer Service Assistant; CSA

About One Up Components

At One Up Components, we create innovative, class‑leading products to improve the ride. Every product we make is something we would buy with our own money and ride on our own bikes.

Customer Service Assistant – assist riders in getting back to riding through excellent written communication and rider‑focused processes.

• Help customers return to riding through excellent written communication skills and rider‑focused processes.
• Work within a collaborative team focused on positive and efficient customer assistance.
• Develop a hands‑on understanding of One Up Components with an eye for technical problem solving and knowledge of customer inquiries.

• Passion for solving problems and satisfaction in helping people.
• Customer‑facing bicycle shop experience; service writing experience is a plus for the mechanical knowledge and customer service skills needed.
• Computer literacy;
  Google Workspace, typing rate 45
  
  WPM+.
• Experience with cloud‑based platforms and CRM software (Hub Spot ideally).
• Detail‑oriented, able to learn and retain technical systems.
• Positive outlook, solution‑mindful, methodical and organized.
• Comfortable working in a dynamic and sometimes distracting environment.
• Legal working status in Canada for at least two years.

In‑office, Squamish‑based position. 9 full‑time days out of every 10; every second week an extra day off. Monday‑Friday schedule with every second Friday off. No remote option. 8h/day with a 30‑minute paid lunch break (36h/week average), flexible hours within reason and approval. 10 paid vacation days per year to start.

Salary range: $48,000–$52,000

CAD per year, paid semi‑monthly. Annual performance‑based Short Term Incentive Plan (bonus) and access to a fully funded comprehensive group benefits/insurance plan.

Squamish, British Columbia, Canada.

We are an equal opportunity employer.