Capilano Audi Senior Service Advisor

Join Dilawri's team as a Senior Service Advisor at Capilano Audi. You will manage customer interactions, repair orders, and ensure a premier automotive service experience.

Reporting to the Service Manager, you will handle customer inquiries with tact while ensuring accuracy in all service documentation. This role requires a strong focus on customer satisfaction and a thorough understanding of automotive services to enhance the customer experience.

Key Responsibilities:

• Greet clients professionally and promptly

• Address customer concerns with care

• Gather necessary information for repair orders

• Secure pre-authorization and confirm parts availability

• Review service recommendations and appointment files

Requirements:

• Exceptional customer service and communication skills

• Experience in automotive service environments is a plus

• Strong attention to detail and accuracy

• Proficiency with service-related software preferred

• Must be legally entitled to work in Canada

Make an impact at Dilawri by providing exceptional service and support to our customers.
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