B2B Account Operations Specialist

Elevate B2B operations with our Account Operations team, focusing on customer service and order management. Use Salesforce and SAP to drive efficiency and fulfill customer needs.

This role is perfect for someone with over two years in customer service and at least one year in B2B sales support. You will assist in achieving commercial objectives and manage day-to-day order processes while collaborating with cross-functional teams. Your attention to detail and proactive approach will enhance customer experience and operational success.

Key Responsibilities:

• Assist with strategic commercial service execution

• Manage inbound sales leads and direct inquiries

• Oversee daily order fulfillment and logistics

• Maintain Salesforce and SAP for inventory tracking

• Develop process documentation for training and standards

Requirements:

• 2+ years in customer service or retail

• 1+ year supporting B2B sales

• Strong communication and collaboration skills

• Proficient in Microsoft Excel and Salesforce

• Ability to adapt in a dynamic work environment

Enhance our operations through effective order management, customer service, and a passion for process improvement in B2B settings.