Customer-Focused Appointment Coordinator

Elevate customer experiences at Lions Gate Dodge as an Appointment Coordinator. This role prioritizes managing service appointments efficiently while providing friendly and organized support.

As the first point of contact at Lions Gate Dodge, you will be instrumental in ensuring that customers receive a seamless service experience. Your main focus will be on scheduling service appointments, managing the service queue, and assisting customers through their inquiries, whether by phone, email, or in person. You will collaborate closely with technicians to maintain a well-organized service schedule.

Key Responsibilities:

• Answer customer inquiries regarding service appointments

• Schedule appointments based on customer needs and technician availability

• Provide updates and follow-ups on service statuses

• Coordinate urgent jobs with service advisors and technicians

• Maintain records of customer interactions and service histories

Requirements:

• High school diploma or equivalent required

• Prior experience in automotive service or scheduling preferred

• Strong organizational skills and attention to detail

• Ability to manage high volumes of customer interactions

• Proficient in MS Office and basic computer skills

Support customer satisfaction and operational efficiency at Lions Gate Dodge as an Appointment Coordinator.