Appointment Coordinator

Lions Gate Dodge, part of the Steve Marshall Group, is looking for a friendly, organized, and customer-focused individual to join our team as an Appointment Coordinator
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At Lions Gate Dodge, we are committed to providing an exceptional customer experience from the moment a customer reaches out to us. As an Appointment Coordinator, you’ll play an important role in supporting our Service Department, keeping appointments organized, and helping ensure our customers receive a smooth and positive experience.

Role

Summary:

The Appointment Coordinator is the first point of contact for customers seeking service at the dealership. This role is responsible for scheduling service appointments, managing the service queue, and providing a positive customer experience from the moment the customer calls, emails, or arrives. The Appointment Coordinator ensures efficient workflow within the service department while supporting service advisors and technicians.

Key Responsibilities:

Customer Service & Communication

• Answer phone calls, emails, and in-person inquiries regarding service appointments.
• Schedule service appointments accurately based on customer needs and technician availability.
• Provide customers with estimated service times, vehicle drop-off instructions, and updates as required.
• Address customer questions and concerns professionally and courteously.
• Follow up with customers regarding upcoming service, recalls, or warranty work.

Appointment & Workflow Management

• Maintain an organized service schedule to optimize technician productivity and minimize wait times.
• Coordinate with service advisors and technicians to prioritize urgent or complex jobs.
• Update appointment management systems and service records accurately.
• Track appointment confirmations, cancellations, and reschedules.

Administrative Support

• Prepare service work orders and ensure all customer and vehicle information is complete.
• Maintain accurate records of customer interactions, appointments, and service histories.
• Assist with general office duties and support the Service Manager as needed.

Qualifications & Requirements:

• High school diploma or equivalent required.
• Previous experience in automotive service, customer service, or scheduling is an asset.
• Familiarity with dealer management systems is an asset.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage a high volume of customer interactions.
• Professional and friendly demeanor with a customer-first mindset.

Basic computer proficiency, including MS Office.

If you’re organized, personable, and enjoy working in a fast-paced customer-focused environment, we’d love to hear from you!

Join Lions Gate Dodge and the Steve Marshall Group and become part of a team that values its employees, customers, and commitment to excellence.