Member Services Representative

Position: Member Services Representative at North Shore Winter Club
Become a vital part of the North Shore Winter Club team as a Member Services Representative, where exceptional customer service meets flexibility. Thrive in this role by delivering outstanding assistance to members, guests, and staff while enjoying a variety of shifting hours.

The North Shore Winter Club seeks dedicated professionals focusing on exemplary customer care. This role requires interactions via phone and in person, as well as completing administrative tasks. Ideal candidates should be self-motivated and able to manage multiple responsibilities while projecting a positive demeanor in all interactions.

Key Responsibilities:

• Greet members and handle inquiries promptly

• Answer phone calls and perform administrative tasks

• Complete registrations using Club software

• Delegate inquiries to relevant departments

• Understand member needs for effective solutions

Requirements:

• At least 2 years of customer service experience

• Strong communication skills in-person and online

• Self-motivated and solutions-oriented

• Ability to prioritize multiple tasks effectively

• Proficient in Microsoft Word and Excel

Bring your communication skills and passion for member service to the North Shore Winter Club.