Hyundai Service Advisor

Jim Pattison Hyundai Northshore  is looking for an experienced  Service Advisor  to join our team and be the first point of contact for customers visiting our Service Department. You will play an important role in making sure every customer receives a friendly, professional, and positive experience.

The ideal candidate is organized, customer-focused, and takes pride in providing great service while building strong relationships with our customers.

Schedule:

This is a full-time, permanent position offering 40 hours per week. The role requires availability to work weekends based on the dealership’s operating hours.

This role reports to the Parts & Service Manager of the dealership.

A Day in the Life

Greet Service customers and ensure the customer’s needs are fully understood

Promptly and professionally answer incoming calls to the Service department

Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs

Prepare accurate quotes for recommended services and obtain customer approvals for repairs

Act as the liaison between the customer, the parts department, and the Automotive Technicians

Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times

Manage customer complaints respectfully and promptly; elevate concerns when appropriate

Conduct vehicle inspection walk-arounds before and after service appointments

Maintain a tidy, presentable work space

Ensure a high degree of confidentiality with company and customer information

Participate in maintaining a supportive and engaging working environment

Other administrative duties as assigned

What We’re Looking For

A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report

Previous experience in the automotive industry as a Service Advisor with experience with CDK One-Eighty software considered an asset

Previous, related experience in a customer-facing role would be considered an asset

Proficiency with Microsoft Office (Word, Excel, Outlook)

Strong customer-service skills with a friendly, approachable attitude

Good data entry skills, with strong accuracy

Detail-oriented, with the ability to multi-task and prioritize responsibilities

Ability to stay calm and focused in a face-paced environment

Reliable, punctual, and dependable

Good written and spoken communication skills

Ability to work in close proximity to a noisy automotive shop

Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

What We Offer

Competitive wages

Comprehensive benefits package, including health, dental, and insurance

Unlimited opportunities for advancement, growth, and development

Manufacturer led training opportunities

Access to exclusive corporate discount programs

Recognition and rewards programs

A great team atmosphere and a positive, supportive working environment

Visit our Careers Page to explore more opportunities:

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at