Materials Coordinator

Locally owned and operated since 1996, Wiseworth Canada Industries Ltd. is the Master Distributor for Ingersoll Rand compressed air products, parts, and services across British Columbia, Alberta, the Yukon, and Northwest Territories.

We are proud to be the largest compressed air sales and service provider in Western Canada, recognized as Top Ingersoll Rand Distributor in North America and awarded the Consumer Choice Award for Business Excellence. Our partnership with Ingersoll Rand, a global leader in compressed air innovation, positions us as the supplier of choice in our industry.

At Wiseworth, our success starts with our people. We believe in building lasting relationships, supporting one another, and creating a workplace where employees feel respected, valued, and empowered to succeed. We are a team driven by integrity, teamwork, safety, and a shared commitment to delivering an exceptional customer experience.

We're looking for a friendly, organized, and customer-focused Service Coordinator to join our Lower Mainland service team, based at our head office in Surrey, BC.

In this important role, you'll be at the heart of our service operations, helping customers get the support they need while coordinating the activities of our field service technicians. You'll work closely with customers, technicians, management, and other team members to ensure service work is scheduled efficiently, customer needs are addressed promptly, and our service commitments are consistently delivered.

If you're someone who enjoys helping people, solving problems, staying organized, and working in a busy, team-oriented environment, we'd love to hear from you. We're looking for someone who brings a positive attitude, strong communication skills, attention to detail, and a genuine desire to make a difference. Technical aptitude and previous service coordination experience are valuable assets, but equally important are your willingness to learn, ability to build relationships, and commitment to providing outstanding customer service.

You'll be joining an experienced and supportive team that takes pride in working together, sharing knowledge, and helping one another succeed.

Proactively organize, schedule, and coordinate daily service activities for our field service technicians throughout the Lower Mainland.

Communicate with customers to arrange preventive maintenance, equipment repairs, and other service appointments.

Coordinate technician availability, service priorities, required parts, and customer expectations to support efficient service delivery.

Create, update, and maintain accurate service work orders using company business and scheduling systems.

Review completed work orders, technician time records, and supporting documentation for accuracy and completeness prior to billing.

Work closely with technicians, service management, and parts personnel to address scheduling challenges and keep service activities running smoothly.

Participate in a shared on-call rotation, as required, to help coordinate after-hours service requests and ensure timely support.

Provide occasional vacation coverage for fellow service team members, helping maintain continuity of service and supporting the team.

Serve as a friendly, professional, and dependable point of contact for customers seeking service assistance.

Respond promptly to customer inquiries by telephone, email, and in person.

Listen carefully to customer concerns, ask appropriate questions, and help identify practical solutions to their service needs.

Prepare service and repair estimates, communicate recommendations, and follow up with customers to obtain necessary approvals.

Build strong, lasting customer relationships through responsive communication, reliability, and a genuine commitment to customer satisfaction.

Help resolve customer concerns by working collaboratively with technicians, management, and other departments.

Proactively contact customers to schedule maintenance and other service work that supports equipment reliability and performance.

Identify opportunities to recommend preventive maintenance programs, replacement parts, repairs, and other Wiseworth products and services when they provide meaningful value to customers.

Support service revenue growth through timely follow-up, effective scheduling, and professional customer interactions.

Collaborate with Account Managers, technicians, parts personnel, and other team members to…