Assistant Manager, Education & Programs

Position: Assistant Manager, Education & Adventure Programs
JOB SUMMARY
The Assistant Manager provides support with hiring, reporting, planning and on-hill assistance and set-up for the delivery of Adventure and Education programs. The role is critical to support our Educators and Adventure Guides so that they can focus on managing groups visiting Grouse Mountain. This person would be under the supervision of the Manager for Education, Adventures and Wildlife and would work in conjunction with and support the Education and Adventures Sales Coordinator role and Education and Adventure Program Supervisor to ensure a smooth delivery of the programs.

ESSENTIAL JOB FUNCTIONS

Support planning and implementation of the fiscal sales, business development strategy and program plan for the following areas:

Education Programs

Adventure Programs

Corporate Adventure Training (CAT) Programs

Snowshoe Programs

Summer Adventure Camp Programs

Assist in the design and implementation of new programs for the areas listed above

Assist in the design and updating of new curriculum for educational field trips to align with the BC Curriculum for science, social studies, and physical education

Oversee daily operations with summer Adventure Camps and be on radio to step in support our teams

Help manage the guest/group experience and ensure service standards are met or exceeded to achieve a high Net Promotor Score

Work with Education and Adventures Manager and Guest Services Manager to respond to all guest comments or inquiries

In conjunction with the Education and Adventure Manager assist with hiring, training, leading and coordinating a team of up to 60 employees including Adventure Camp Leaders, Education Leaders and Adventure Guides

Logistical support for our First Nations and Feast house programs and maintaining a positive work environment with our First Nations interpretive team

Promoting a positive work environment and culture by leading by example and maintaining strong and supportive relationships with all staff

Maintaining the profitability of the Adventure Programs & Education department with the parameters of the specific budget

Following forecasted labour budgets, controlling labour to keep in line with current and forecasted events

Reviewing monthly fiscal reports to assist in managing expenses and labor and target revenue

Developing relationships and maintaining communication with leaders in other departments, in specific to coordinate assistance for our programs and for large scale events and groups

Maintaining inventory management for all materials, supplies and educational artifacts used for program offerings

Assist with planning and executing annual Provincial Pro-D Day Teacher’s Open House each October

Support in utilization, maintenance and inventory of snowshoe fleet

Ensuring adherence to HR policies and procedures within the department

Assisting with probation and annual performance evaluations for team members

As a valued member of the management team, you may be required for duties within the department but outside of your regular role

All other duties as required

SUPERVISORY RESPONSIBILITY
Provides support to a team of up to 60 employees, including Adventure Camp Leaders, Education Leaders and Adventure Guides.

REQUIRED QUALIFICATIONS AND ABILITIES

Bachelor degree of Education or Business preferred or equivalent combination of training and experience required

1-2 years proven experience in management/supervisory role

Experience and qualifications preferred in at least 2 of the following areas:
Outdoor Education, First Nations, Wildlife/Ecology, Physical Education, Health/Wellness, Sustainability, Tourism, Corporate training, Facilitation and demonstrated leadership.

Ability to establish and maintain effective working relationships with a wide variety of staff and external contacts

Awareness and demonstrated sensitivity towards British Columbia’s rich First Nations history and culture

Understanding of SQL database reports and PowerBI reporting an asset

Strong problem solving & decision-making skills

Ability to work a flexible schedule including opening, closing, weekends, and holidays

High energy and a strong work ethic

Able to work outside in a variety of weather conditions

Basic knowledge of reservation and/or sales software systems (such as Tripleseat and Siriusware) and strong knowledge of MS Office to assist in office support

Ability to lift up to 40 pounds in snowshoe equipment for purposes of set-up and put-away

Strong organizational skills with the ability to effectively lead others through tasks

Excellent…