Office Administrator; Part-Time

Position: Office Administrator (Part-Time 1026)
Ticketmaster Canada is seeking the right individuals to fill various Box Office Supervisor roles based out of Vancouver, BC. This role is responsible for a variety of items as it relates to the successful operations of the Ticketmaster run Box Office.

Full-time

WHAT YOU WILL BE DOING

Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, daily management of staff, etc.

Assist with implementation of Box Office policies and procedures

Supervise and run various local box offices as deemed needed by the Box Office Manager

Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service

Cash control, balancing and related administrative functions

Monitoring staff performance to ensure high levels of customer service are being maintained

Dealing with and resolving customer service issues relating to Box Office operations

Ticket processing and in-person ticket sales

Process in house ticketing requests

Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Minimum of 1-2 years experience in a sales and/or customer service oriented role

Strong verbal and written communication skills

Go-getter with the ability to work under pressure and with minimal supervision

General office and cash experience are preferred

Basic foundation and understanding of event ticketing

Experience dealing with customer service escalations

Must be detail-oriented with the ability to multi-task and juggle competing priorities

Knowledge of or familiarity working with a POS system

Ability to accommodate an extremely flexible and fluid work schedule

Must be available on weekends, evenings and holidays!

YOU (BEHAVIOURAL SKILLS)

Communication  – Outstanding oral and written communication skills, with a focus on client interactions and presentations/demonstrations.

Winning Teamwork  – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.

Results-Oriented –  Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful.

Organizational Skills  – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:
Reliability  - We understand that fans and clients rely on us to power their live event…