Public Service Digital Assistant at WVML

Location: West Vancouver

Support digital literacy as a Public Service Digital Assistant at West Vancouver Memorial Library. This casual role focuses on providing technology assistance and customer service in a vibrant community library.

WVML is hiring three Public Service Assistants for their Technology Department. In this role, you'll interact with patrons at the Community Computing Centre, providing support in person, via phone, and through email. You'll need solid tech skills and an eagerness to help customers navigate various digital tools.

Key Responsibilities:

• Assist customers with technology-related questions and issues

• Provide support to library staff on digital services

• Participate in technology project initiatives

• Educate users on software applications and library resources

• Facilitate the use of e-readers and mobile apps for patrons

Requirements:

• Excellent customer service and communication skills

• Knowledge of PC and Mac platforms and software

• Experience with digital editing and virtual instruction platforms

• Preferred qualification in Library studies or IT technology

• Ability to complete a police information check

Bring your expertise in technology and customer service to the innovative team at WVML.
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