Public Service Assistant

Location: West Vancouver

The West Vancouver Memorial Library (WVML) is well known as an innovative and award-winning library that prioritizes inclusion, a learning culture, organizational integrity, and enhancing community through our programs, services, and relationships. Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities.

WVML is known throughout the province for innovation, responsiveness, and leadership.
WVML is currently seeking 3 casual Public Service Assistants to be based out of the Technology Department. Reporting to the Library Services Coordinator—Digital Experience and working alongside a motivated high-performing team, the Public Service Assistants are responsible for providing service to customers in the Community Computing Centre in person, over the phone, and via email; providing technology support to staff; and assisting with various technology related projects.
The successful candidates will possess:
Excellent interpersonal and customer service skills;
The ability to communicate effectively orally and in writing;
Working knowledge of PC and Mac platforms and software applications, mobile device and e-reader platforms, apps, social networking tools, library catalogues, photocopiers and scanners, and an ability to instruct and assist customers in the use of these tools; and,
Knowledge of photo, video and sound editing software, digitization equipment and software, basic desktop publishing, accessibility software, programming languages, and virtual instruction tools, like video conferencing platforms would be considered an asset.
The successful candidate must enjoy assisting customers on an individual basis. This position is ideally suited to someone with patience, who is adaptable and can multi-task, who is calm under pressure, and who enjoys and has the ability to troubleshoot technology related questions and problems.
The preferred candidate willhave: a certificate or diploma in Library studies or computer information technology or systems.
The successful candidate will be required to supply an acceptable police information check and a copy of their credentials.
This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licencesand certificates required of candidates. For details please refer to the class specification which is available for inspection on West Net or contact Human Resources to request a copy.
Position Status:
Union (WVMEA) – Casual
Hours of Work:
Up to 25 hours per week (hours and days of work may vary)
Starting Rate of Pay:
$30.22 per hour, plus 14% in lieu of benefits (2025 rate)
We want to thank all applicants, however only those chosen for an interview will be contacted.

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