IT Support Analyst

Location

925 West Georgia Street, Vancouver, Canada

$63,000 - $68,000 annually

Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife. The firm is known for its practical, strategic approach to legal and business problems and was recently named one of BC’s Top Employers for 2026
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• Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk.
• Provide after‑hours on‑call support on a rotating schedule.
• Support & set up of Audio/Video conferencing technology in meeting rooms.
• Support for computer equipment & office phone set‑up and moves.
• Investigate, troubleshoot and resolve end‑user application or peripheral issues, working with application support teams and vendors.
• Support the IT environment, including virtual & physical desktops, mobile device management (MDM), access & identity management (AD, Entra, MFA), Microsoft Office suite, document management, endpoint and web security, and video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom.

• Certificate or diploma in information technology or computer systems.
• Microsoft Office/Windows experience.
• 2+ years’ experience supporting end‑user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies.
• Strong technical and analytical skills.
• Excellent verbal and written communication skills in English.
• Good interpersonal skills and a positive attitude.
• Ability to be resilient when dealing with stressful situations or people.
• Self‑motivated and able to multi‑task.
• Willing to work flexible hours when required.
• Required to be onsite in downtown Vancouver.
• Successful completion of a Canadian criminal records check.

• Experience working in a law firm or professional services organization.
• Microsoft certifications.
• Background in standard IT technologies and a strong understanding of ITIL.

• Health benefits:
  
  extended health, dental, vision, out of country, life, AD&D.
• Lifestyle benefit: reimbursement for purchases from a pre‑approved list, including memberships and gym equipment.
• Tenant fitness centre: access to the fitness centre in our office building.
• Paid parental leave top‑up.
• Paid time off: vacation time starts at 3 weeks, personal days, sick time, and a volunteer day every year.
• Education reimbursement: continued growth and development opportunities.
• Financial benefits:
  
  defined contribution pension plan matched by the firm, RRSP, TFSA, year‑end bonuses and employee referral bonus program.
• Fun environment: annual year‑end party, happy hours, staff appreciation week, and many social events.
• Awards: long‑term service and bonus vacation awards.