Technical Support Specialist

Position: Technical Support Specialist for Jetson
Become a Technical Support Specialist at Jetson, focusing on remote assistance for heat pump systems. Use your diagnostic skills to provide fast and reliable customer solutions.

As a Technical Support Specialist at Jetson, you will be the primary contact for homeowners needing assistance with their heat pump installations. This role involves remote troubleshooting, utilizing modern tools to solve customer issues efficiently. Candidates should have a passion for technology and excellent communication skills while ensuring a smooth service experience for customers.

Key Responsibilities:

• Serve as a knowledgeable point of contact for customers

• Guide customers through troubleshooting with clarity

• Handle service tickets and follow-up on issues

• Identify trends and share insights with teams

• Contribute to internal knowledge bases and documentation

Requirements:

• 2-4 years of experience in technical support or HVAC

• Proficient in communication and problem-solving

• Customer-first attitude with empathy in interactions

• Experience with Hub Spot or similar support tools

• Effective case management in fast-paced settings

Utilize your expertise in customer service and technical support to make an impact at Jetson.
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