Technical Specialist

Hours of Work: 7.5 hours per day – 5 day week (M‑F)

Work Arrangement:
Hybrid 8

Salary Range: $85,722.00 – $92,729.00 Annually

Location:

North Vancouver, British Columbia, Canada

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

The End User Solutions team at ICBC is responsible for managing endpoint devices and implementing modern workplace technologies that support efficient collaboration and communication.

We are looking for a
** Technical Specialist
** to join the Endpoint Device Management workgroup. This team supports the security and stability of our Windows, MacOS, and iOS endpoint devices.

A Technical Specialist leverages computer technology, infrastructure, and software tools to optimize how business areas use their systems. They are responsible for both maintaining current technology solutions and implementing new ones.

• Organizational
  
  Skills:
  
  Demonstrated ability to manage, prioritize, and efficiently complete multiple tasks concurrently.
• Project Leadership: Proven expertise in project planning, coordinating resources, establishing clear objectives, and overseeing timelines to ensure successful completion.
• Problem Resolution: Advanced technical support capabilities, with a history of resolving complex issues effectively and delivering practical solutions to users.
• Technical Advice: Experience in technical consulting, providing informed guidance to stakeholders on best practices and recommending optimal technology strategies.
• Technology Evaluation & Adoption: Competence in assessing emerging technologies to determine their appropriateness for adoption, ensuring alignment with organizational goals and strategic initiatives.

• Microsoft Configuration Manager

• Management of Windows 11 devices in an enterprise environment.
• Deploying software through Microsoft Configuration Manager or Microsoft Intune.
• Configuring endpoints using Group Policy Objects or Configuration Profiles.
• Managing Windows updates using Automatic Deployment Rules or Windows Update for Business.
• Provisioning devices using Operating System Deployment (OSD) or Autopilot.
• Automating tasks with Power Shell, Python, Bash, KQL, or other common scripting languages.
• Experience working with Active Directory or Microsoft Entra  manage users, groups, and devices.
• Knowledgeable about enterprise security tools including Bit Locker, Windows Firewall, Defender for Endpoint, and Windows Local Administrator Password Solution (LAPS).

• Management of MacOS and iOS devices in an enterprise environment.
• Understanding of Microsoft Entra Conditional Access Policies.
• Familiarity with virtual desktop platforms like Windows 365 or Citrix.
• Proficient in updating device BIOS and drivers using technologies such as Lenovo Commercial Vantage, Lenovo Dock Manager, or their equivalents.
• Background supporting managed print services, including deploying print device drivers.

Only candidates legally entitled to work in Canada will be considered for this position.