SaaS Customer Support Expert in Squamish

Location: Squamish

Join the team at Owner Relations Technology in Squamish, BC, as a SaaS Customer Support Expert. This vital in-office role prioritizes client onboarding and technical problem-solving.

In this position, you will utilize your 3-5 years of experience in SaaS support to provide technical troubleshooting, issue resolution, and clear communication with clients. Working closely with onboarding and development teams, you'll ensure a seamless transition and successful adoption of our software solutions. Your analytical skills will help raise bug issues and collaborate with various departments for effective solutions.

Key Responsibilities:

• Diagnose and document reported technical problems

• Support onboarding efforts and test new software builds

• Communicate progression of issues to customers

• Collaborate with development for quality assurance

• Supply KPI data and maintain team documentation

Requirements:

• 3–5 years in technical client services or implementation

• Experience with web-based software platforms

• Strong organizational and documentation skills

• Familiarity with ticketing systems like Asana or Azure

• Client-facing experience in hospitality preferred

Leverage your SaaS support skills to deliver excellence in customer service at Owner Relations Technology.
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