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SaaS Customer Support Expert in Squamish
Job in
Squamish, North Vancouver, BC, Canada
Listed on 2026-07-04
Listing for:
EWS Group
Full Time
position Listed on 2026-07-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Join the team at Owner Relations Technology in Squamish, BC, as a SaaS Customer Support Expert. This vital in-office role prioritizes client onboarding and technical problem-solving.
In this position, you will utilize your 3-5 years of experience in SaaS support to provide technical troubleshooting, issue resolution, and clear communication with clients. Working closely with onboarding and development teams, you'll ensure a seamless transition and successful adoption of our software solutions. Your analytical skills will help raise bug issues and collaborate with various departments for effective solutions.
Key Responsibilities:
• Diagnose and document reported technical problems
• Support onboarding efforts and test new software builds
• Communicate progression of issues to customers
• Collaborate with development for quality assurance
• Supply KPI data and maintain team documentation
Requirements:
• 3–5 years in technical client services or implementation
• Experience with web-based software platforms
• Strong organizational and documentation skills
• Familiarity with ticketing systems like Asana or Azure
• Client-facing experience in hospitality preferred
Leverage your SaaS support skills to deliver excellence in customer service at Owner Relations Technology.
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