Manager of Technology Service Desk Operations

Become the Technology Operations Manager at ARC'TERYX in North Vancouver, where you will lead service delivery for Retail and Corporate Technology. This hybrid position demands expertise in technology support and people leadership.

In this critical role, you will shape the strategy and execution of the Technology Service Desk, ensuring a high standard of service across the organization. Your responsibilities will include managing staff performance, evolving support models, and addressing the demands of diverse service users. Join ARC'TERYX in fostering collaboration and effectiveness in technology operations.

Key Responsibilities:

• Lead L1 and L2 support delivery for employees

• Mentor and guide senior technical team members

• Investigate evolving system demands and address solutions

• Collaborate with other teams to integrate workflows

• Track departmental budget to meet company objectives

Requirements:

• Minimum 5 years in technology support

• At least 3 years of leadership experience

• Strong scripting skills with Power Shell or similar

• Knowledge of ITIL or equivalent service management

• Hands-on experience with service desk platforms like Jira

Leverage your leadership and operational skills to enhance service quality at ARC'TERYX.
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