Service Desk Leadership Manager Technology Operations

Elevate technology operations by leading a vital service desk team. This managerial role requires strong technical knowledge and leadership skills to ensure effective service delivery.

In the capacity of Service Desk Leadership Manager, you will lead the technology operations department and ensure alignment with organizational needs. Bringing more than five years in support technology along with three years of formal leadership, you will drive improvements and cultivate a high-performing environment. Your proactive approach will involve connecting with department leaders to adapt to their needs and enhance service desk efficiency.

Key Responsibilities:

• Direct service desk operations across varying time zones

• Build effective department strategies for team success

• Promote a culture of excellence and continuous learning

• Track budgets and key performance metrics

• Encourage team autonomy in evolving services

Requirements:

• 5+ years in support technology with leadership experience

• Experience with Jira Service Management or Service Now

• Strong communication and listening abilities

• Knowledge of ITIL practices for incident management

• Proven adaptability under tight deadlines

Shape the future of technology support teams as a Service Desk Leadership Manager.
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