IT Service Desk Analyst

Enhance your IT support skills with ICBC as an IT Service Desk Analyst in North Vancouver. This role focuses on incident resolution and support for internal and external customers in a hybrid work environment.

The position is part of the Information Services Division, requiring at least two years of IT service delivery experience. Key tasks include troubleshooting complex issues and fulfilling requests for software, hardware, and mobile device support while collaborating with IT Service Desk Representatives and subject matter experts.

Key Responsibilities:

• Provide resolution for complex corporate system issues

• Respond to escalated inquiries from IT representatives

• Coordinate with experts to resolve cross-platform technology issues

• Carry out request fulfillment for standard IT equipment

• Mentor IT Service Desk Representatives with guidance

Requirements:

• Minimum two years in IT service delivery

• Diploma or certificate in computer-related field

• Proficient in diagnosing computer applications

• Knowledge of corporate standards and policies

• Ability to manage multiple inquiries and channels

Contribute to a diverse team at ICBC, enhancing customer service through technology support.
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