Technical Support Specialist at Jetson

Become a Technical Support Specialist at Jetson, delivering essential remote support for heat pump systems. Help homeowners troubleshoot effectively while utilizing advanced technology and data-driven tools.

As a pivotal member of the Jetson team, you will address customer inquiries post-installation, ensuring a seamless experience. This role requires strong troubleshooting skills and a commitment to customer satisfaction, utilizing modern support systems to resolve issues. Your experience in HVAC or similar fields will drive successful outcomes.

Key Responsibilities:

• Provide empathetic support for customers experiencing technical issues

• Manage and resolve customer inquiries using data insights

• Guide clients through troubleshooting and system settings

• Collaborate with internal teams for escalated issues

• Contribute to documentation and internal knowledge bases

Requirements:

• 2-4 years of experience in remote technical/customer support

• Strong communication skills for simplifying complex information

• Customer-first mindset with a focus on problem resolution

• Experience using help desk and CRM tools

• Understanding of HVAC or heat pump systems preferred

Support homeowners effectively in their journey to sustainable energy with Jetson.
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