Business Systems Analyst

Support ICBC's Enhanced Care team as a Business Systems Analyst in North Vancouver. This hybrid role focuses on claims systems analysis, requirements documentation, and stakeholder collaboration.

You will engage in business systems analysis to enhance ICBC's Claims systems for improved customer service.

Your role includes eliciting requirements, participating in testing, and ensuring solutions meet operational needs. Effective communication and analytical skills are essential, alongside the ability to manage multiple tasks within a dynamic environment.

Key Responsibilities:

• Elicit and analyze business requirements for Claims systems

• Participate in solution analysis and risk assessment

• Support implementation, verification, and quality assurance

• Create and maintain operational documentation and specifications

• Facilitate cross-functional meetings to align business needs

Requirements:

• Strong analytical and problem-solving skills

• Experience with Claims systems or Guidewire technologies

• Familiarity with operational support tools like HPSM and Splunk

• Ability to draft clear documentation and procedures

• Agile experience is a plus

Contribute to optimizing ICBC's claims systems through effective analysis, documentation, and collaboration.
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