Operations Analyst - Flow

Our client, is seeking an experienced, highly collaborative Senior Business Analyst (Login & Authentication Experience) to join their digital platform engineering group. In this strategic consulting role, you will work closely with Product, Engineering, Quality Engineering (QE), and Architecture teams to translate business and guest experience strategies into clear, actionable technical requirements for the Login Experience team. You will be responsible for driving requirement clarity, facilitating alignment across cross-functional stakeholders, and identifying system dependencies across critical digital capabilities including end-to-end authentication flows, session management life cycles, passwordless login experiences, and identity platform integrations.

Working within an Agile delivery model, you will author delivery-ready user stories, map system process flows, and ensure seamless digital guest experiences across web and mobile platforms.
CA $55,000.00–CA $80,000.00 yearly
Duration: 6-Month Contract (with high potential for extension)
Advantages   High-Impact Digital Ownership:
Shape core authentication, security, and guest login experiences impacting millions of digital users.
Modern Identity Tech Stack:
Gain exposure to enterprise identity ecosystems, session lifecycle architectures, passwordless login tools, and API integrations.
Collaborative Cross-Functional Culture:
Work closely alongside dedicated product managers, software engineers, QE leads, and enterprise architects in a fast-paced Agile environment.
Contract Stability & Flexibility: 6-month engagement with potential for project extension supporting high-priority digital initiatives.
Responsibilities   Requirements Gathering & Refinement:
Lead business, functional, and technical requirements gathering, analysis, and refinement for medium to large-scale digital initiatives.
Agile Artifact Creation:
Translate product strategy into epics, features, user stories, clear acceptance criteria, and delivery-ready technical documentation in JIRA and Confluence.
Cross-System Dependency Mapping:
Identify upstream and downstream system dependencies across Login, Identity, Guest Account Services, and digital platforms to catch technical risks early.
Workshop & Session Facilitation:
Facilitate discovery workshops, backlog grooming, requirement refinement meetings, and alignment discussions with technical and business stakeholders.
Quality Engineering

Collaboration:

Partner with QE and engineering leads to ensure acceptance criteria are testable, clear, and support comprehensive end-to-end validation.
Process Flow & Documentation:
Create and maintain visual process flows, system context diagrams, requirement matrices, decision logs, and release documentation.
Lifecycle Delivery Support:
Assist teams throughout the development lifecycle to resolve requirement gaps, clarify business logic, manage scope changes, and support successful production releases.
Qualifications   Senior Business Analysis

Experience:

8+ years of dedicated experience as a Business Analyst, primarily supporting digital web/mobile products or technology platforms.
Large-Scale Initiative Leadership:
Proven track record leading requirements for complex, cross-functional initiatives involving multiple integrated systems and dependencies.
Agile Framework Mastery:
Deep hands-on experience in Agile software delivery environments - actively participating in discovery, sprint planning, story grooming, testing, and release cycles.
Agile Tooling Proficiency:
Daily working experience utilizing JIRA and Confluence to manage requirements, acceptance criteria, dependency tracking, and project documentation.
Communication & Facilitation:
Exceptional verbal, written, and workshop facilitation skills,…