IT Support and Systems Coordinator

Support Windows and Microsoft 365 users onsite in North Vancouver while coordinating vendors and resolving technical issues for Carlson Construction Group.
This full-time IT Coordinator and Technical Support Specialist serves as the first contact for employee technology assistance. The position combines technical support, vendor coordination, and systems administration across the organization. You will help improve technology operations through documentation, reporting, and technology initiatives.

Key Responsibilities:

Resolve hardware, software, network, email, printer, and mobile issues
Track incidents and manage escalations through resolution
Coordinate MSP and technology vendor service expectations
Conduct technology orientations for new employees
Maintain assets, licenses, warranties, and subscriptions
Requirements:
Three to five years in IT support or related work
Diploma or degree in information technology or related discipline
Strong Windows and Microsoft 365 administration knowledge
Active Directory or Microsoft Entra
IT ticketing and service management experience
Bring dependable user support, Microsoft 365 administration, and vendor coordination skills to Carlson Construction Group’s technology team.