IT Coordinator & Technical Support Specialist

IT Coordinator & Technical Support Specialist
Information Technology Full Time North Vancouver, BC $75,000 - $85,000 CAD per year

Department:
Information Technology

Employment Type:

Full-Time

At Carlson Construction Group, technology enables our teams to build, innovate, and deliver exceptional results. We're looking for a proactive, people-focused, and technically savvy IT Coordinator & Technical Support Specialist who thrives on solving problems, creating positive user experiences, and serving as the bridge between our employees and external IT partners.

This is more than a help desk role. You will be the trusted technology resource for our employees, the company's on-site IT presence, and the key liaison responsible for ensuring our Managed Service Provider (MSP) and technology vendors meet service expectations and deliver on their commitments.

If you enjoy everything from troubleshooting laptops and supporting Microsoft 365 to coordinating vendors, supporting SharePoint, improving systems, and driving technology initiatives, this role offers an exciting opportunity to make a meaningful impact across the organization.

What You'llDo
You will be the first point of contact for employees seeking technical assistance. Whether resolving a complex system issue, onboarding a new team member, or supporting executive leadership, you will play a key role in ensuring technology operates seamlessly across the business.

OurITenvironmentissupportedthroughahybridmodelthatcombinesinternalleadershipwithexternalexpertise.

Track,escalate,andmanageincidentsthroughresolution.

Ensurevendorsmeetestablishedservicelevelsandcontractualobligations.

Managerelationshipswithsoftware,cybersecurity,cloud,andhardwarevendors.

Assistwithtechnologyprocurement,contract renewals,andbudgetplanning.

End-User Support&Technical Services

Troubleshooting hardware,software,network,email,printer,mobile device,andconnectivityissues.

Followingupwithemployeestoensurecompleteresolutionandsatisfaction.

Onboarding,Offboarding&Access Management
PartnercloselywithHRandbusinessleaderstoensureemployeeshaveaccesstothetoolstheyneedfromdayone.

Responsibilities include:

Conductingtechnologyorientationsessionsfornewemployees.

Asset,Inventory&Lifecycle Management
Technology assets are valuable business resources. You will be responsible for maintaining visibility and control over company technology investments.

This includes:

Managing hardware,software,licenses,warranties,and subscriptions.

Trackingdevicelifecycleactivitiesfromprocurementthroughretirement.

Identifyingunusedlicensesandcost-saving opportunities.

Beyonddailysupportactivities,you'llactivelycontributetoimprovingourtechnologyenvironment.

You’ll

DevelopandmaintainITdocumentation,procedures,andknowledgeresources.

Analyzerecurringserviceissuesandrecommendlong-term solutions.

Generatemonthlytechnologyperformancereportsandinsights.

Assistwithevaluatingnewtools,systems,and technologies.

Contributetotheorganization'slong-termITroadmap.

Successin This Role
Thesuccessfulcandidatewillbemeasuredon:

Overallcontributiontotechnologyimprovementsandbusinessoperations

What You Bring

Required Qualifications

3-5 years' experience in IT Support, Technical Services, Systems Administration, or a similar role.

Diploma or Degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.

Strongknowledgeof:

Windows

Microsoft
365

Administration

Active Directory/MicrosoftEntraID

ExperiencewithITticketingsystemsandservicemanagementprocesses.

Who You Are

You'resomeonewho:

Lovessolvingproblemsandhelpingpeople

Takesownershipandfollowsthrough

Balancestechnicalexpertisewithexceptionalcustomerservice

Canconfidentlyholdvendorsaccountablewhilemaintainingpositiverelationships

Protectsconfidentialinformationwithintegrity

Continuously…