IT & Technical Support Coordinator

Carlson Construction Group, owned and operated by the Carlson family, celebrated its 55th anniversary in 2026. As a distinguished contractor, Carlson specializes in heavy civil, industrial, marine, and deep foundation services. Recognized as one of the largest specialty contractors in British Columbia by Business in Vancouver’s annual rankings, our group of companies includes Brymark Installations Group, Corwest Fabrications, Vancouver Pile Driving, and Carlson Marine & Industrial Rentals Ltd (CMIR), To learn more about us, visit the Carlson Construction Group website.

Be the Face of IT. Drive Service Excellence. Make Technology Work for People.

At Carlson Construction Group
, technology powers our people, projects, and performance. We're looking for an IT and Technical Support Coordinator who is passionate about delivering exceptional service, solving problems, and ensuring our employees have the tools and support they need to succeed.

This is more than a technical support role. You will be the face of IT within the organization, serving as the trusted first point of contact for employees while coordinating with external IT partners, vendors, and service providers. You'll help create a seamless technology experience by combining hands‑on technical support with strong relationship management, continuous improvement, and operational excellence.

If you enjoy helping people, improving processes, managing technology resources, and making a meaningful impact across the business, we'd love to hear from you.

You'll serve as the primary IT contact for employees across the organization, providing responsive, professional, and effective technical support.

Responsibilities include:

• Providing front-line technical support for hardware, software, networking, mobile devices, printers, and connectivity issues.
• Supporting Microsoft 365, Teams, SharePoint, One Drive, VPN access, and collaboration technologies.
• Configuring, deploying, and maintaining laptops, desktops, mobile devices, monitors, and peripherals.
• Assisting staff with technology‑related questions and training.
• Ensuring timely resolution of technical issues and maintaining a high level of customer satisfaction.
• Supporting executive leadership with technology requirements and troubleshooting.

Working closely with our Managed Service Provider (MSP) and technology partners, you will help ensure services are delivered efficiently and effectively.

Responsibilities include:

• Acting as the primary liaison between Carlson Construction Group and external IT service providers.
• Coordinating, tracking, and escalating support requests through to resolution.
• Monitoring vendor performance and service delivery expectations.
• Participating in operational and service review meetings.
• Assisting with technology procurement, renewals, and vendor relationships.
• Supporting the implementation of new technologies and business systems.

Partnering with HR and business leaders, you'll ensure employees are set up for success from day one.

Responsibilities include:

• Coordinating all IT onboarding activities for new employees.
• Setting up user accounts, licenses, permissions, and devices.
• Conducting technology orientation sessions and providing user support.
• Managing secure offboarding processes, including account deactivation and equipment recovery.
• Supporting access reviews, MFA administration, and cybersecurity requirements.
• Maintaining accurate user and licensing records.
• Other admin task as assigned by the hiring manager.

You will help maintain visibility and control over company technology assets throughout their lifecycle.

Responsibilities include:

• Manag…