Logistics & Customer Service Manager

Import Full Time North Vancouver Hybrid $100,000 - $120,000 CAD per year

We are looking for an experienced Logistics & Customer Service Manager to lead our Logistics and Customer Service operations. This is a key leadership role responsible for ensuring the timely, accurate, efficient, and cost-effective flow of products, while delivering a high standard of service to our customers.

You will lead a team responsible for logistics and sales order operations, oversee third-party freight and warehousing partners, and drive continuous improvement across our logistics and customer service processes.

This is an excellent opportunity for a hands-on leader who combines strong people-management skills with analytical and operational expertise and who enjoys finding practical ways to improve processes, service, and cost efficiency.

This position is based at our North Vancouver office in a hybrid work environment requiring 2 days a week in office.

Annual Salary range $100 000 to $120 000 with 10% performance based bonus.

• Lead, mentor, and develop a high-performing Logistics and Customer Service team.
• Build a culture of engagement, accountability, collaboration, and continuous improvement.
• Establish and monitor KPIs, development plans, and cross-training initiatives.
• Provide coaching and performance management to support individual and team success.
• Maintain effective communication across functional teams and business divisions.
• Logistics & Supply Chain Operations
• Oversee inbound and outbound logistics, including domestic and international shipments.
• Manage logistics activities with third-party freight and warehousing providers.
• Ensure shipping documentation is accurate and complete.
• Optimize transportation modes, including air and ground, to balance service and cost.
• Coordinate with regulatory bodies and support compliance requirements.
• Approve freight invoices and manage logistics spend.
• Drive improvements in cost efficiency per shipment.

• Direct and oversee sales order processing, ensuring accurate and timely data entry.
• Ensure timely and accurate customer billing.
• Develop and maintain effective policies, procedures, checklists, and audit processes.
• Promote strong customer relationships by resolving issues professionally, promptly, and effectively.
• Lead RFP/RFQ processes for third-party logistics providers.
• Develop and maintain supplier scorecards to monitor performance and drive continuous improvement.
• Manage supplier contracts, renewals, and compliance.
• Build strong, productive relationships with logistics and service providers.
• Lead vendor negotiations and identify opportunities to improve service and reduce costs.

• Develop and track advanced logistics KPIs.
• Use data analysis to identify opportunities for operational and cost optimization.
• Leverage advanced Excel tools to analyze large datasets and identify trends and opportunities.
• Support ERP enhancements and process automation initiatives.
• Manage and facilitate operational P&L rate inputs in partnership with Finance.
• Drive process improvements through data, technology, and operational best practices.

• Support timely investigations and ensure all required documentation is completed for Health Canada, FDA, and other applicable certifying bodies.
• Ensure compliance with company policies, procedures, and applicable regulatory requirements.

• 5+ years of experience in Supply Chain Management, with a strong focus on Logistics.
• Proven leadership experience in a fast-paced food distribution and/or CPG environment.
• Experience managing logistics operations, third-party providers, and customer service/order processing.
• Experience with import/export, customs clearance, and regulatory compliance.
• Post-secondary education in Supply Chain, Business, or a related field.
• Experience working in a regulated industry such as food & beverage or pharmaceuticals is significant asset.
• SCMP, APICS, or equivalent certification is an asset.

• Strong people leadership, coaching, and performance-management skills.
• Strong negotiation and vendor-management capabilities.
• Advanced Excel skills, including Pivot Tables, Lookups, Power Query, and data modelling.
• Proficiency with ERP systems;
  Net Suite experience is preferred.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities and meet tight…