Senior Director, Quality

Department: Sourcing

Reports to: VP, Sourcing

Location: North Vancouver, BC

As the Senior Director, Quality, you will lead Arc’teryx’s global Quality function, setting the strategic direction, operating model, and long-term roadmap for Quality Assurance, Quality Control, and Materials Quality. You will define the departmental priorities required to support Sourcing and company objectives while ensuring our global manufacturing network delivers industry-leading product quality, integrity, compliance, and customer trust. Through cross-functional leadership and partnership, you will shape the systems, processes, and capabilities that enable the long-term evolution of our quality strategy.

We are a high performing and versatile team of problem solvers and process makers in bringing design to life and maintaining our brand integrity. We embrace and live our brand values and are passionate about innovation. The Sourcing Team builds and executes a sustainable global sourcing strategy that enables us to deliver exceptional product at the right place, with the right quality and cost, and on-time.

You will partner internally with Design, Product Development, Raw Materials, Sourcing and Supply Planning, and Sustainability as well as externally with our vendor partners to execute our strategy.

• Building and leading a global organization of quality professionals and leaders, fostering a culture of growth, accountability, innovation, and continuous improvement.
• Defining and leading the long-term Quality strategy and roadmap, including the evolution of global quality systems, governance frameworks, organizational capabilities, and product integrity standards.
• Ensuring your team achieves department operation and quality performance objectives and establishing metrics that support our long-term business goals
• Establishing and monitoring KPIs that measure product integrity, vendor performance, risk management effectiveness, and overall quality excellence
• Leading the Quality team to ensure effective quality structure and processes are in place at the factories to secure brand quality standards through product and standards documentation, capacity building, and risk and incident management
• Developing and overseeing a global supply base quality performance strategy that drives continuous improvement, operational excellence, risk mitigation, and long-term capability building across the supply chain, which includes T1 and T2 qualification standards to support new partner selection
• Collaborating with internal teams, external partners, and governing bodies to facilitate the certification of products and facilities
• Partnering with ESG to propel the sustainability and traceability of our products
• Partnering with Advanced Concepts to ensure product integrity and quality needs are considered and met as new product innovations move into bulk production
• Partnering closely with Raw Materials to establish raw material sourcing, and quality process standards to ensure consumer quality, sustainability and regulatory expectations are met
• Influencing strategic business decisions through expert understanding of product integrity, quality risk, regulatory requirements, and manufacturing capabilities and collaborating cross-functionally as a key member of our product leadership team

• Developing a robust and effective Design-for-Manufacture process that assures quality and minimizes risks
• Designing a vendor onboarding program that enables new partners to learn and adopt our processes and standards from Day One.
• Proposing and…