QA Analyst - Intermediate

Reference Number: 5248
Posted Date:
Sep 14, 2026

Employment Type:

Permanent Full Time
Hours of Work: 7.5 hours per day - 5 day week (M-F)
Work Arrangement:
Hybrid 8
Salary Range: $79352.00 - $85722.00 Annually

Location:

North Vancouver, British Columbia, Canada

We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to ac – we are committed to ensuring an accessible experience for all candidates.

At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities  course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.

We look forward to hearing from you!

ICBC is seeking an Intermediate QA Analyst to join our Digital Customer Portal & Applications team and help ensure our customer-facing digital services are reliable, accessible and easy to use.

You will contribute to the quality of modern web and mobile experiences used by customers and partners, working closely with developers, product owners, business analysts, UX and content specialists throughout delivery.

This role is well suited to a QA professional experienced in testing large-scale digital applications who is ready to take ownership of test planning, quality risks and outcomes for the products and initiatives they support.

• Develop test strategies and plans, coordinate testing activities, and report on quality status, risks and outcomes for Digital solutions spanning multiple technology platforms.
• Validate end-to-end customer transactions across integrated systems and touchpoints, including expected business outcomes, system interactions and data flows.
• Test customer-facing web experiences across supported browsers, devices and responsive breakpoints, identifying accessibility, compatibility and usability concerns.
• Participate in user story refinement and acceptance criteria definition, helping teams document testable functional and non-functional requirements.
• Create, maintain and execute automated tests to support regression coverage and continuous delivery.
• Identify, document and help resolve defects, quality risks and production issues, including root-cause analysis with cross-functional teams.
• Help maintain test automation standards, frameworks and test harnesses in accordance with Digital and ICBC guidelines.
• Share testing practices and support knowledge transfer across the team.

• 3 or more years of hands‑on software quality assurance experience testing enterprise or large-scale customer‑facing digital applications.
• Experience developing and adapting risk‑based test strategies and plans, defining acceptance criteria, maintaining traceability and reporting on quality outcomes in an enterprise environment.
• Demonstrated ability to take shared ownership of defects by supporting triage, reproducing issues, gathering diagnostic evidence and contributing to root‑cause analysis with developers and other delivery partners.
• Experience planning and executing manual and automated functional, integration, regression, exploratory, end‑to‑end and user acceptance testing, including validation of accessibility, performance and reliability for large‑scale, customer/public‑facing digital solutions…