Customer Service Team Member Michaels

Location: West Vancouver

Become a vital part of Michaels in West Vancouver, BC! As a Customer Service Team Member, your role focuses on delivering friendly service while managing checkout and assisting customers efficiently.

Michaels is looking for a dedicated Customer Service Team Member to enhance the shopping experience in West Vancouver. Key responsibilities include directing customers to products, engaging them with our Rewards program, and ensuring smooth omni-channel operations like Buy Online Pickup in Store (BOPIS). Craft an inviting shopping environment while also handling truck unloading and product maintenance.

Key Responsibilities:

• Assist customers in locating products and provide solutions

• Execute fast and friendly checkout; adhere to cash handling standards

• Engage customers with the Rewards program enrollment

• Support omni-channel processes, including Ship From Store

• Maintain store recovery standards and merchandise organization

Requirements:

• Retail or customer service experience preferred

• Ability to stand for long periods and lift heavy items

• Positive attitude in all customer interactions

• Capability to navigate the store efficiently

• Commitment to safety and compliance with SOPs

Support creativity and customer satisfaction as you serve the community at Michaels in West Vancouver.
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