Specialist, Omnichannel - Digital Experience NAM

Reports to

Senior Manager, Omnichannel Operations NAM

As the Specialist, Omnichannel Digital Experience, you will support how Arc'teryx's retail stores, Omnichannel services, and guest experiences show up across digital channels. Working closely with Digital Commerce, Product, UX, Analytics, Marketing, and Retail Operations teams, you will contribute to improvements that connect online and in-store shopping journeys.

Through data-driven insights, cross-functional collaboration, and continuous improvement, you will identify opportunities, provide recommendations, and support implementation of enhancements that improve guest engagement, Omnichannel service adoption, store visibility, and future digital capabilities. Your work will help support a seamless and connected Omnichannel experience, with strategic direction and prioritization set by the Senior Manager and relevant Digital Product leaders.

The Operations solutions team plans and manages services, tools and initiatives that support our retail and digital teams in the service of our guests and store teams. We collaborate with cross-functional resources and external vendors to define and deliver business goals, and we inform intuition with data to continually improve our decision-making. Our team helps to prepare our business for the future, while ensuring we operate at our best in the present.

• Identify and support implementation of opportunities that may improve store traffic, Omnichannel conversion, Click & Collect adoption, and store-driven digital revenue through experience, service, and merchandising enhancements.
• Partner with Digital Commerce, UX, Product, and Retail Operations teams to continuously improve how guests discover, engage with, and transition between digital and physical retail experiences.
• Assess digital guest journeys and cross-channel handoff points to identify opportunities that improve service adoption, guest satisfaction, and operational efficiency.
• Support New Store Openings by coordinating and maintaining digital store content, services, inventory visibility, and Omnichannel experiences across web and app platforms.

• Provide NAM retail and guest experience input to Ecommerce and Digital Product teams to support Omnichannel roadmap planning and help ensure retail and guest requirements are considered in future enhancements.
• Share data, insights, and operational feedback to inform prioritization discussions for digital capabilities that strengthen the connection between ecommerce and retail, including inventory visibility, fulfillment services, store discovery, and post-purchase experiences.
• Support the development and rollout of new Omnichannel capabilities including Click & Collect, Endless Aisle, store inventory visibility, Buy Online Ship to Store, and future fulfillment experiences.
• Provide guest, store, and operational impact assessments for new digital capabilities, ensuring solutions are scalable, support operational excellence, and enhance the guest experience.
• Support the investigation, testing, and resolution of Omnichannel service and platform issues, partnering with Ecommerce and Technology teams to ensure a stable and reliable guest experience.

• Track, analyze, and summarize the impact of Omnichannel digital initiatives on store traffic, service adoption, conversion, guest engagement, and store-driven sales performance to support decision-making.
• Partner with Analytics teams to identify opportunities, trends, friction points, and guest behaviors, translating insights into recommendations that improve revenue, adoption, and operational effectiveness.
• Support the development of reporting and performance scorecards that provide visibility into the health, effectiveness, and adoption of Omnichannel services across digital channels.

• Own the accuracy and consistency of how Arc'teryx stores are represented across digital touchpoints, helping guests discover store locations, inventory availability, services, events, and fulfillment options.
• Partner with cross-functional teams to improve how guests discover stores, shop available inventory, engage with store services, and connect with retail locations through digital…