Retail Facilities Specialist, North America

Your Opportunity at ARC’TERYX: As the Retail Facilities Specialist – NAM, you will be responsible for the efficient execution of emergency and non-emergency repairs, maintenance services and minor projects within established budgets, procedures and timelines. You will use your knowledge in mechanical, electrical and plumbing systems to analyze proposals and ensure scopes and costs are appropriate for the repair/work in question.

As a Retail Facilities Specialist, you will be managing service requests in partnership with our vendor network and store teams through Service Channel, and will be responsible for invoicing review and payment, user management and reporting where required.

This role is based out of our North Vancouver office and is open to hybrid work schedule. Candidates must be eligible to work in Canada.

Your role on the Store Development team is key to our organization’s growth and business goals. The Store Development team leads the expansion of Arc’teryx’s store footprint, along with the design evolution and maintenance of our existing fleet of locations. The Retail Facilities Specialist will work collaboratively with members of the Store Development team and cross-functionally with partners throughout the business.

• Facilitating the execution of Arc’teryx preventative maintenance program for stores
• Executing store refresh and minor improvements program across North America
• Managing the set-up and decommissioning of store utilities and other on-going services
• Developing and maintaining our relationships with our facilities partners
• Supporting administrative tasks within our IFM program (Service Channel)
• Travelling once a quarter to major markets in North America to familiarize yourself with stores and their repair and maintenance needs
• Working with the training team to communicate standards and proper procedures to retail operators
• Ensuring compliance with safety and security protocols
• Partnering with cross-functional teams to action projects and initiatives
• Supporting with daily work order management
• Providing support to the Store Development team as required
• After-hours monitoring and execution of emergency services as required

• Managing all facilities programming within an established region of North America
• Establishing the guidelines and principles for in-store maintenance best practices
• Partnering with regional retail teams across North America to create exceptional guest and staff experience in-store

• You have a Bachelor’s degree or post-secondary education in business, operations, or project management
• You have 3+ years of experience in the facilities management field
• You are exceptionally organized, with an eye for detail and accuracy
• You have the ability to travel 25% of the time within major markets in North America
• You are open and approachable, with a customer-service focused mentality
• You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization
• You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment
• You have strong project management skills
• You remain highly flexible and adaptable when faced with ambiguity
• Your passion for your work is paralleled by your passion for getting outside and living it

The salary range for this role is: CAD $71,000 - CAD $93,000

Most new team members join between the start and midpoint of the range, where you can contribute right away while…