Customer Service Representative; Casual, On-Site

Customer Service Representative (Casual, On-Site)

Job Category
:
Service (Retail)

Requisition Number
: CUSTO
001099

• Posted :
  August 31, 2026
• Part-Time
• On-site

Showing 1 location

• Pay or shift range: $22.54 CAD to $27.05 CAD
  Our typical hiring range will be +/- 5% of the midpoint shown above.
  
  Factors influencing this decision include qualifications and market conditions for the role.

This entry-level service position is responsible for selling retail-related products to members and the public. The incumbent performs basic duties according to well-defined policies and procedures. The incumbent reports to the Retail Operations management team. The position requires flexibility of schedule (days/evenings and weekends).

Performs duties associated with, but not limited to, running the retail store, including taking payments from customers, providing excellent service to customers, cleaning duties, stocking shelves, and other duties as requested.

• Reports to the shop location as per the weekly schedule, or as dispatched by the Team-leader/Assistant Team-leader/s.
• Opens and closes the shop in accordance with policies, processes, and procedures.
• Takes payments from the customers, making proper change as required and authorized.
• Operates POS system, and credit card terminal.
• Makes requests for valid status cards and ensures that proper procedures are followed when selling non-taxed gas, cigarettes, or other non-taxed products.
• Checks records to ensure status person has not purchased beyond personal maximum allowance.
• Upon request/authorization, performs regular cash drops and fills out accompanying form/s.
• Ensures safety, security and health procedures are met on a daily basis.

• Interacts with public, providing excellent service.
• Selling tax-exempt tobacco and gasoline while knowing the governmental compliance reporting that goes with such service.
• Selling merchandise including coffee and other food items.
• Stays calm and courteous when dealing with difficult clients, quoting policy, and calling for supervisor assistance as required.
• Answers phone in a professional, courteous manner.
• Works to Retail operations’ customer service standards including:
• being helpful to fellow employees, SN members and the public,
• going the extra mile to solve customer problems,
• presenting a consistently professional image of Nch’ḵaỷ in all interactions and communications.
• Performs other customer service tasks as required by Team-leader/Assistant Team-leader/s or Management.
• Ensures displays are tidy, organized and eye pleasing.
• Ensures that station and shops are properly supplied, making requests for more merchandise from Team-leader/Assistant Team-leader/s as required.
• Ensures perishable products are rotated and refrigerated.

• Cleans shop. e.g., emptying garbage pails, cleaning countertops, and washrooms, dusting, removing garbage, and keeping operations tidy.
  Mops, sweeps, etc.
• Reports problems with safety, vandalism, and security to Team-leader/Assistant Team-leader/s as soon as possible.

• Counts or rotates stock properly, as instructed by Team-leader/Assistant Team-leader/s.
• Checks in all shipments for accuracy against the delivery ticket e.g., proper quantity, price, and quality as instructed.
• Counts inventory as instructed.
• Closes out obsolete items as directed.
• Ensure all merchandise is properly priced.
• Provides gas inventory measurement based on the operational need of the store.

• Organizes and de-clutters work area to maintain a…